Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit this website.

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1. Who We Are

Business Name: artbyapisces
Website: www.artbyapisces.com
Email: artbyapisces@outlook.com
Location: United Kingdom

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We are the “data controller” responsible for your personal data under UK data protection law.

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2. Information We Collect

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We may collect the following personal information:

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a) Information You Provide

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When you:

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• Place an order

• Fill in a commission form

• Contact us

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We may collect:

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• Name

• Email address

• Billing and shipping address

• Phone number (if provided)

• Artwork/commission details

• Payment information (processed securely by third parties)

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b) Automatically Collected Information

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When you visit our website, we may collect:

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• IP address

• Browser type and device information

• Pages visited

• Cookies and usage data

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3. How We Use Your Information

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We use your data to:

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• Process and deliver orders

• Handle commission requests

• Communicate with you

• Manage payments and refunds

• Improve our website

• Comply with legal obligations

• Prevent fraud

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4. Legal Basis for Processing

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Under UK GDPR, we rely on the following legal bases:

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• Contract – to fulfil your orders and commissions

• Consent – for cookies and optional marketing

• Legal obligation – for tax and accounting

• Legitimate interests – to improve our services

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5. Sharing Your Data

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We only share your data with trusted third parties when necessary, such as:

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• Payment providers (e.g. Stripe, PayPal)

• Delivery and courier services

• Website hosting providers

• Accounting and legal services

• Analytics providers

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These providers are required to protect your data.

We do not sell your personal information.

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6. International Transfers

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As we sell globally, your data may be processed outside the UK.

When this happens, we ensure appropriate safeguards are in place to protect your information.

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7. Data Retention

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We keep your personal data only as long as necessary:

• Order and tax records: up to 6 years

• Customer enquiries: up to 2 years

• Marketing data: until you withdraw consent​

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8. Your Rights

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Under UK GDPR, you have the right to:

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• Access your data

• Correct inaccurate data

• Request deletion

• Restrict processing

• Object to processing

• Withdraw consent

• Data portability

• Lodge a complaint with the ICO

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To exercise your rights, contact us at: artbyapisces@outlook.com

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9. Cookies

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We use cookies to improve your experience.

Some cookies are essential, while others help us analyse website traffic.

You can manage your cookie preferences through our cookie banner.

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10. Security

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We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

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11. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page.

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12. Contact Us

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If you have questions about this policy, contact:

Email: artbyapisces@outlook.com
Website: www.artbyapisces.com